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To be successful as a boss, it is important to develop a relationship with the team that is based on trust. When employees trust and respect their manager they will give special effort especially when they know they are trusted and supported.

Effective Communication is essential. Managers who communicate openly and frequently build relationship and trust with the team. They should not make team members guess what they’re thinking but should tell them. Workers can feel that no news is bad news. A lack of interaction erodes trust. Face to face interaction is the best way to build trust. It is important for a manager to create an environment of trust. This begins by trusting others. It is more effective to assume employees are trustworthy unless they prove otherwise rather than waiting to give trust when they haven’t deserved it. As team members come to feel they are trusted by their manager, they will find it easier to trust in return.

Be honest as honesty is a very important factor that affects trust. Managers who demonstrate openness about their actions, intentions and vision, soon find that people respond positively to self disclosure and sincerity. As a manager share good and bad news candidly. This can eliminate gossip and diffuse inappropriate politics. Great bosses know that they are not perfect and they make mistakes. It is more appropriate for a manager to admit mistakes rather than ignore them or cover them up. A plot (perceived or real) is probably the greatest single enemy to trust.

Establish strong business ethics. Managers need to set moral values for the work place. Teams with mutual ethics are healthier, more productive, adaptable, receptive, and resourceful because they are united under one common values.

Keep your word. Do what you promise to do and make your actions visible. Team members rapidly pick up on insincerity and broken promises. Visibly adhering to the promises will foster trust. If a manager neglects to make actions visible to the team it can create the impression/perception that they don’t follow through.

Keep interactions consistent and predictable. Building trust is a process. Trust results from consistent and predictable interaction eventually. If a manager responds in a different way from week to week it becomes harder to trust him or her.

Using the Document Management Systems is critical for creating an effective team that works well together. Taking time to build such system will reap benefits for managers that go a long way. Employees rarely excel under the punitive thumb of someone they do not trust and who they feel does not trust them. Without Document Management Systems performance suffers as team members play politics, spend time hiding themselves and being compliant to dictates that they know are damaging, this be irrespective of whether business employs Document Management System or not. Lack of trust affects confidence and customer satisfaction as the employees shift energy and center from working on real life issues that affect customers to resentment and dissatisfaction towards management.